Homes and Villas of Marriott Bonvoy has selected House of Luchini as their first home management exclusive partner in Cambridge

House of Luchini

Terms and Conditions

The following Terms & Conditions apply to all bookings with House of Luchini (the Company) whether processed online, via telephone, email, post or in person.

Guest Responsibilities

  • It remains the responsibility of the person booking to provide accurate information of all relevant guests including names and whether they are adults or minors.
  • Any quotations for accommodation or any other service provided by House of Luchini to a guest, agent or otherwise is only valid at the moment of a confirmed booking, unless otherwise stated, and is always subject to availability.
  • A booking party must include at least one adult over 21.
  • Proof of identification, date of birth and home address is required before checking into your property and failure to present appropriate identification may result in the Company cancelling the booking.
  • When booking, you will receive a copy of our Terms & Conditions and expected to sign it.
  • Once confirmed no booking may be assigned or transferred in whole or part to any third party.

For Direct Bookings

  • If you have booked directly through us, we will put an authorisation hold on your card instead of collecting a refundable deposit. The designated card will only be debited if the property or any of its contents have been damaged or anything is missing, up to a limit equivalent to the deposit of the specific property booked. This will happen within 7 days from your check out.
  • In addition, there will be a charge for any supplementary cleaning if the property has been left in a dirty and/or messy condition. House of Luchini reserve the right to charge for fees for the additional cost to bring the property back to its original state as you found it on your arrival.
  • If no abnormal or excessive issues in relation to the checkout examination on the day of vacating the property, the authorisation hold will be released 7 days after your check out and no charge will be made.

1. Paying for Your Booking

  • All prices quoted are in Great British Pounds and are inclusive of VAT.
  • House of Luchini reserve the right to change rates at any time although rates charged will not be changed once a booking is confirmed except for amendments initiated by you.
  • Full payment will be taken at the time of the booking.
  • Confirmation of your booking will be e-mailed to you. Please check the details of your confirmation as soon as you receive it and retain a copy for your reference. Should any of the details be incorrect please contact us immediately and we will endeavour to rectify any inaccuracies straight away.
  • Although House of Luchini will also attempt to accommodate any amendments you wish to make to your booking, House of Luchini cannot accept liability for any inaccuracies in information supplied by yourself or any inaccuracies not brought to our attention within 24 hours of confirmation.

2. Amending your Booking

  • Amendments are subject to availability and to the cancellation terms (see 3). They may, therefore, also be subject to a cancellation fee.
  • Should you require an amendment to your booking (such as a change of dates or accommodation booked) House of Luchini will endeavour to accommodate your request but can offer no guarantee of being able to do so. Furthermore, House of Luchini do not accept any liability for any damage, loss, or additional expense incurred by you.
  • Should your request be to extend your stay, we will again endeavour to meet such a request but can offer no guarantee of doing so. All requests for extensions to a booking period must be received via e-mail or phone call prior to confirmation of your extension. An amended booking summary will be e-mailed to you once the amendment has been fully paid for.
  • House of Luchini would appreciate as much notice as possible in order to grant a request for an extension of stay and minimize the risk of another guest booking the property.
  • House of Luchini also reserve the right to charge an administration fee of £20 for the amendment of a booking.

3. Cancellations

House of Luchini strongly advise that any travel arrangements of you and your party remain the responsibility of you and your party and you should therefore ensure that you have appropriate travel and personal insurance cover.

How to cancel a booking:

  • All full or part cancellations of a confirmed booking must be made via email, although House of Luchini does not accept responsibility for delayed or misdirected emails.
  • Please note that any confirmed booking will only be deemed cancelled from the first working day of House of Luchini’s receipt of notice to cancel.

Cancellations are subject to the following fees:

  • For direct bookings the following applies:
    • Notice to cancel has been received and approved by House of Luchini
    • If notified by More than 7 days prior to arrival date – 100% Refund
    • If notified by Less than 7 days prior to arrival date – No Refunds
    • Non arrivals – No Refunds

In the unlikely event that House of Luchini are unable to accommodate a confirmed booking it may be necessary to offer an alternative of an equal standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will notify you as soon as possible, offering an alternative or full refund subject to the cancellation or alteration to your booking being within our reasonable control. See point 11.

4. Checking in and Checking Out

Checking in
House of Luchini properties are available for occupation from 16:00 on the day of arrival although this may be flexible with prior notice. All our properties are self-check in and details on how to gain access to the property will be emailed to you 24 hours prior to your check in date.
Checking out
The property must be vacated by 10:00 of the morning of your departure, unless otherwise agreed beforehand. Failure to check out by this deadline may result in House of Luchini invoking it’s reserved right to charge an additional day. Checking out Details for vacating the property including keys if applicable will be emailed to you 24 hours prior to your check out day.
Please note consequences of lost or missing keys in point 5 below.

5. General

  • Should, on the day of your departure House of Luchini deem the property unfit to re-occupy, the person who booked the apartment will be liable and charged for the compensation for loss of revenue to the property owner and if applicable, to the costs of any replacements, repair and cleaning necessary. In such cases House of Luchini will provide a full breakdown of damages and related costs.
  • Any keys not returned to House of Luchini on departure will incur a charge depending on which type and the number of key(s) or fob(s) that need replacing.
  • Keys and fobs that are misplaced, missing or damaged during the stay have to be replaced. This incurs a charge depending upon the object that requires replacing. In addition, a call-out fee of £100 is charged.
  • A call-out fee of £100 may also be charged in the event of unwarranted use of the emergency number.

6. Occupancy

  • All House of Luchini properties are occupied as serviced accommodation and therefore no rights of tenancy are created by occupancy or by these terms and conditions.
  • Only those persons booked to stay in the property may occupy it.
  • A member of the House of Luchini team or our authorized agents may at any time access the property for the purpose of inspection, servicing, maintenance or repair.
  • Occupants are responsible for leaving the apartment, furniture and all equipment clean and tidy at the end of the stay. Failure to do so may incur additional charges; see point 5.
  • The occupants shall not behave in any way that may jeopardize any part of the insurance held pertaining to the property or its contents.
  • The occupants shall not use the premises for any illegal or immoral purposes. Any such activities will be reported to the responsible authorities.
  • With the exception of normal wear and tear, the occupant remains responsible for any damage to the apartment or its contents during the occupancy which has occurred due to wilful default, irresponsible behaviour or negligence on behalf of an occupant. Such damage requires reporting as soon as possible and may incur retention of your deposit or additional charges. See point 5.
  • All occupants agree to use of any available internet/broadband service responsibly and not for illegal purposes.

7. Accommodation

Properties are individual and vary in size. Exact furnishings cannot be guaranteed and may vary from images on our website and Online Travel Agents.

8. Restrictions

  • The number of occupants per property is restricted to the number of beds provided.
  • House of Luchini operate a strict no smoking policy within all its properties and communal areas
  • Any contravention of this will incur a deep cleaning fee of £1,000.
  • Pets of any kind regrettably are not allowed in most of our properties. Details may be found on property’s description or contact us for further details.
  • Sub-letting or re-letting the property is not permitted.
  • The properties you are contracted to stay are to be used for residential purposes only.
  • Activities that increase the normal flow of people to and from the property or disturb neighbouring residents is totally disallowed. This is considered a fundamental breach of contract and you and the guests will be asked to vacate the property immediately with no recompense for the remaining stay nor will House of Luchini be liable for any costs incurred by the guests as a result of our action.

9. Services

Unless otherwise specified the prices quoted include final clean of the property after check out, heating, electricity, gas, water, internet connection, and digital television. Although House of Luchini endeavour to provide the very best of services to its guests, we cannot be held responsible for any failure or interruption of services to the building, including electricity, water, telephone, internet connections, disruption or noise caused as a result of repair works being carried out nearby.

10. Feedback

House of Luchini wish to continually improve its service and therefore value the feedback of its guests. Please email us to ‘bookings@houseofluchini.host’ with comments on your stay.

11. Liability

  • House of Luchini will not be liable for any inadvertent inaccuracies, errors or omissions in any information given by its staff or its contractor as all such information are given in good faith and every reasonable effort is made to ensure its accuracy.
  • House of Luchini will not be liable for any theft, loss and or damage to your personal belongings during your stay in the property. You are advised that the safety of personal property during your stay, any requirements for passports, any travel arrangements, requirements pertaining to health issues and any financial requirements of you and your party remain the responsibility of you and your party and you should therefore ensure that you have appropriate travel and personal insurance cover.
  • House of Luchini will not be liable for any delay, loss, damage, or expenses incurred in amending or cancelling your booking or House of Luchini’s failure or delay in performance of its obligations due directly or indirectly to circumstances beyond its reasonable control, which shall include but not be limited to events such as an act of God, pandemic, war, civil strife, acts of terrorism, labour disputes, natural or man -made disaster, fire flood, and adverse weather conditions.
  • House of Luchini will not be liable for actions or omissions of property owners or of any other third party.

For Corporate bookings:

  • If you are booking for, as or on behalf of a business or business employee, that business shall indemnify House of Luchini against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by House of Luchini arising out of or in connection with your, or your business’, breach or negligent performance or non-performance of these terms and conditions.
  • If you are booking for as or on behalf of a business or business employee, House of Luchini’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to House of Luchini under your booking.
  • Any quotations for accommodation or any other service provided by House of Luchini to a guest, agent or otherwise will remain valid for a maximum period of 24 hours, unless otherwise stated, and is at all times during this period; subject to availability. Should contact be made after 24 hours pertaining to said quote, this will be considered a new enquiry.

12. General

  • House of Luchini reserves the right to change these conditions from time to time.
  • Should guests be in breach of any of these conditions, House of Luchini reserves the right to request that guests vacate their property with immediate effect.
  • No failure of House of Luchini to exercise any rights under these terms and conditions shall operate as a waiver of these rights. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.
  • House of Luchini reserves the right to refuse any booking at its sole discretion.

13. Privacy

House of Luchini attributes high priority to your privacy. It follows a data protection policy and only that Information about you which is necessary is collected in order to process your booking. This information is not shared with outside parties except where it is essential to process your booking. Whereas every effort is made to ensure information about you is accurate and secure, House of Luchini offers no guarantee of the accuracy or security of such information over the internet. Your information is used by House of Luchini to improve its website, customer service and provide statistical data for House of Luchini marketing purposes.
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