House of Luchini strongly advise that any travel arrangements of you and your party remain the responsibility of you and your party and you should therefore ensure that you have appropriate travel and personal insurance cover.
How to cancel a booking:
Cancellations are subject to the following fees:
In the unlikely event that House of Luchini are unable to accommodate a confirmed booking it may be necessary to offer an alternative of an equal standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will notify you as soon as possible, offering an alternative or full refund subject to the cancellation or alteration to your booking being within our reasonable control. See point 11.
House of Luchini properties are available for occupation from 16:00 on the day of arrival although this may be flexible with prior notice. All our properties are self-check in and details on how to gain access to the property will be emailed to you 24 hours prior to your check in date.
The property must be vacated by 10:00 of the morning of your departure, unless otherwise agreed beforehand. Failure to check out by this deadline may result in House of Luchini invoking it’s reserved right to charge an additional day. Checking out Details for vacating the property including keys if applicable will be emailed to you 24 hours prior to your check out day.
Please note consequences of lost or missing keys in point 5 below.
House of Luchini wish to continually improve its service and therefore value the feedback of its guests. Please email us to ‘email@example.com’ with comments on your stay.