Privacy and Policy

House of Luchini Ltd (“we”, “us” or “our”) provides professional short-term property management services on behalf of property owners and accommodation for guests visiting Cambridge and the surrounding areas.

We are committed to protecting your privacy and handling your personal information responsibly, fairly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact Details

House of Luchini Ltd
11 Cavendish Court
Cambridge
CB1 3FZ

Email: [email protected]

Telephone: 01223 827900

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Telephone number
• Postal address
• Booking details
• Payment information (processed securely by our payment providers)
• Property information (for property owners)
• Communications with us
• Website usage information through cookies and analytics

Where necessary, we may request identification documents to verify a booking, prevent fraud or comply with legal obligations.

Bookings may only be made by individuals aged 21 years or over. The Lead Guest is responsible for all members of their booking party.

We collect information when you:

• make a booking;
• enquire about our services;
• contact us by email or telephone;
• complete forms on our website;
• engage us as a property owner;
• communicate with us through social media; or
• book through third-party platforms including Airbnb, Booking.com, Vrbo and Homes & Villas by Marriott Bonvoy.

We also collect limited technical information automatically when you use our website through cookies and similar technologies.

We use your personal information to:

• manage accommodation bookings;
• provide our property management services;
• communicate before, during and after your stay;
• process payments;
• respond to enquiries;
• verify identity where appropriate;
• prevent fraud;
• comply with legal obligations;
• improve our services and website; and
• send marketing communications where you have agreed to receive them or where otherwise permitted by law.

We do not sell your personal information to third parties.

We only share personal information where necessary to provide our services or where required by law.

This may include:

• booking platforms;
• payment providers;
• housekeeping and maintenance contractors where necessary for your stay;
• IT and software providers;
• professional advisers such as accountants, solicitors and insurers; and
• regulatory authorities where required by law.

We ensure that third parties only receive the information necessary to perform their services and are expected to protect your information appropriately.

We take appropriate technical and organisational measures to protect your personal information.

These include:

• secure business systems;
• password-protected accounts;
• restricted access to personal information;
• secure cloud-based software;
• confidentiality obligations for employees and contractors.

Although we work hard to protect your information, no electronic system can be guaranteed to be completely secure.

Under UK GDPR you have the right to:

• access your personal information;
• request correction of inaccurate information;
• request deletion where appropriate;
• object to certain processing;
• restrict processing in certain circumstances;
• withdraw consent for marketing at any time.

To exercise your rights, please contact us using the details below.

Our website uses cookies to improve functionality, understand how visitors use our website and enhance your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how our website functions.

We may update this Privacy Policy from time to time to reflect changes in our business, services or legal obligations.

The latest version will always be available on our website.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

House of Luchini Ltd

11 Cavendish Court
Cambridge
CB1 3FZ

Email: [email protected]

Telephone: 01223 827900

If you are unhappy with how we have handled your personal information, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). We would, however, appreciate the opportunity to resolve your concerns first.