1.1. Please read the following terms and conditions (the “T&Cs”) carefully before you proceed with your booking. These T&Cs set out both your and our (House of Luchini / we / us) legal rights and responsibilities and certain information required by law.
1.2. These T&Cs apply to all bookings with us whether processed online, via telephone, email, post, or in person. For reservations through Booking.com, Vrbo, or any other online travel agent (OTA), our T&Cs apply in conjunction with theirs. Where conflicts arise, our T&Cs supersede.
1.3. By making a booking with us, you agree to be bound by these T&Cs.
2.1. Who we are. We are House of Luchini Ltd, registered in England and Wales, company registration number 13145043. Registered office: 8C Romsey Terrace, Cambridge CB1 3NH, UK.
2.2. Contact us. Email: stay@houseofluchini.host, Phone: +44 (0)1223 827900 (office hours).
2.3. Emergency assistance outside office hours: +44 (0)1223 944271. A £120 call-out fee may apply for unwarranted use.
2.4. Writing. The terms “writing” or “written” include emails.
3.1. We value feedback to improve our service. Email comments to: stay@houseofluchini.host
4.1. Agreement. You must agree with these T&Cs when confirming your booking.
4.2. Accurate information. You are responsible for providing accurate details for all members of your party, including full names and ages. Failure to do so may result in cancellation.
4.3. Minimum age. At least one adult over 21 must be included in the booking.
4.4. Non-transferable. Bookings may not be assigned or transferred to a third party.
4.5. Identification. Lead adult proof of ID (showing date of birth and home address) is required before check-in. Failure to provide it may result in cancellation.
4.6. Travel insurance. You are responsible for travel arrangements and strongly advised to obtain appropriate insurance.
5.1. Check-in. All our properties are self-check-in and available from 16:00 on the day of arrival. Access details will be emailed 24 hours prior. Early access may be arranged by agreement.
5.2. Check-out. Vacate properties by 10:00 on the departure day unless agreed otherwise. Late check-out may incur an additional day charge.
5.3. Property conditions. Guests must leave the property clean and tidy. Additional charges may apply for damage, cleaning, replacements, or lost revenue.
5.4. Damage. Guests are liable for any damage caused by negligence or irresponsible behaviour. Report all damage immediately.
5.5. Keys. Lost or damaged keys/fobs will incur a replacement charge (including lock if necessary) plus a £120 call-out fee if staff attendance is required.
6.1. Rates include final housekeeping, heating, electricity, gas, water, internet, and digital TV unless otherwise stated.
6.2. We are not responsible for service failures beyond our control, including repairs or local disruptions.
7.1. No tenancy rights. All stays are ‘serviced accommodation’; guest numbers cannot exceed beds provided.
7.2. Property access. Our staff or authorised agents may access the property at any time for inspection, servicing, maintenance, or repairs.
8.1. Properties may vary from photos or descriptions. Furnishings and layouts may differ.
9.1. Smoking. Strict no-smoking policy in all properties and communal areas. Violation incurs £1,000 cleaning fee.
9.2. Pets. Not all properties allow pets. Where permitted, pets must be declared prior to check-in. Fee: £35 per pet per week.
9.3. Neighbours. The property is for residential use only. Activities disturbing neighbours or increasing visitor traffic are prohibited; breaches may result in eviction without refund.
9.4. Responsible use. Illegal, immoral, or inappropriate use of the property or the internet is prohibited.
10.1. Accuracy. We are not liable for inadvertent errors in property information.
10.2. Personal belongings. We are not liable for theft, loss, or damage to personal property.
10.3. Unforeseen events. We are not liable for events beyond our control (e.g., natural disasters, pandemics, terrorism, strikes, adverse weather).
10.4. Third parties. We are not liable for the actions or omissions of property owners, contractors, or third parties.
10.5. Legal liability. We do not exclude liability where unlawful, including death or personal injury caused by our negligence.
11.1. Companies booking for business must indemnify us against all liabilities.
11.2. Liability is limited to fees paid under the booking.
12.1. Changes. We may update these T&Cs at any time.
12.2. Refusal. We may refuse bookings at our discretion.
12.3. Breach. Breaches may result in immediate termination without a refund.
12.4. Contract rights. This contract is only between you and us.
12.5. Severability. If any part is unlawful, the rest remains enforceable.
12.6. Delayed enforcement. Failing to enforce a term immediately does not prevent later enforcement.
12.7. Governing law. English law applies. Disputes may be brought in English courts.
13.1. We collect only necessary information for bookings, which is stored securely and not shared externally except where required.
13.2. Data may be used internally to improve services and for anonymised reporting.
13.3. Full details on our Privacy Policy.
14.1. Rates & availability valid only on the day issued unless otherwise stated.
14.2. Pre-authorisation. A deposit hold is placed on the lead guest’s card. Damage, loss, or extra cleaning may be charged up to the property’s deposit limit.
14.3. Hold release. If no issues are reported within 48 hours of check-out, the hold is released. May take up to 7 working days to reflect depending on the guest’s bank/card provider.
15.1. Prices are in GBP, inclusive of VAT.
15.2. Full payment is taken at booking. All major credit/debit cards accepted.
15.3. Confirmed bookings are unaffected by rate changes unless amended by you.
16.1. Check confirmation emails immediately; report errors within 24 hours.
16.2. We try to accommodate date or property changes; no guarantee of availability.
16.3. Extensions require email/phone request; subject to availability.
16.4. Amendment fee: £20.
16.5. We may offer an alternative property or refund if necessary.
17.1. All cancellations must be made by email; a booking is cancelled once we confirm receipt.
17.2. Direct bookings <30 nights:
17.3. Direct bookings ≥30 nights (subject to special conditions agreed at time of booking):
17.4. Non-refundable rates: no refund.
17.5. OTA bookings: follow OTA cancellation terms.
17.6. Refunds are processed within 7 working days via the original payment method.
17.7. Guests should check the OTA where they booked to confirm the refund policy. Direct bookings use our refund policy.
18.1. 10% non-refundable deposit required to secure booking.
18.2. £500 refundable security deposit collected during stay.
18.3. Cancellations follow Clause 17.
