1.1. Please read these Terms & Conditions (“T&Cs”) carefully before making a booking. They set out your legal rights and responsibilities, together with ours (House of Luchini Ltd, “we”, “us” or “our”).
1.2. These T&Cs apply to all bookings made directly with us, whether processed online, by telephone, email, post or in person. For reservations made through Booking.com, Vrbo or any other Online Travel Agent (OTA), these T&Cs apply alongside the booking platform’s own terms and conditions. Where the booking platform’s mandatory terms apply, those terms shall prevail where required.
1.3. By making a booking with us, you confirm that you have read, understood and agree to be bound by these T&Cs.
2.1. House of Luchini Ltd is registered in England and Wales (Company No. 13145043).
Registered Office:
11 Cavendish Court
Cambridge
CB1 3FZ
United Kingdom
2.2. Email: [email protected]
Telephone: +44 (0)1223 827900 (office hours)
2.3. Emergency assistance outside office hours:
+44 (0)1223 944271
An emergency call-out charge may apply where attendance is requested unnecessarily.
2.4. References to “writing” or “written” include email.
3.1. We welcome your feedback and suggestions. Please email us at [email protected].
4.1. You agree to these T&Cs when confirming your booking.
4.2. You are responsible for providing accurate booking details for all guests, including full names and ages where requested.
4.3. At least one guest must be aged 21 years or over.
4.4. Bookings are personal to the lead guest and may not be transferred or assigned without our written consent.
4.5. Proof of identification for the lead guest, including date of birth and residential address, must be provided before check-in if requested. Failure to do so may result in cancellation.
4.6. Guests are responsible for arranging appropriate travel insurance.
5.1. Check-in is available from 4:00 pm unless otherwise agreed.
5.2. Check-out is by 10:00 am unless otherwise agreed in writing. Late departures may incur additional charges.
5.3. To help us prepare the property for our next guests, we kindly ask that you leave the property in a similar general condition to how it was presented at check-in. This includes disposing of rubbish appropriately and ensuring that dishes, cookware and kitchen utensils are rinsed, cleared away or loaded into the dishwasher before departure. Additional cleaning charges may apply where the property requires significantly more cleaning than our standard departure clean, including (but not limited to) excessive rubbish, food waste, unwashed dishes, excessive grease, smoking residue or pet-related cleaning.
5.4. Guests are responsible for any loss or damage to the property, its contents or fixtures caused by themselves or anyone they permit onto the property during their stay, beyond fair wear and tear. Any damage or maintenance issues should be reported to us as soon as reasonably practicable. We reserve the right to recover the reasonable cost of repairs, replacements and any associated losses arising from such damage.
5.5. Lost or damaged keys, access fobs or security devices will incur replacement costs. Where staff attendance is required, an additional call-out charge may apply.
5.6. We will make reasonable efforts to return any personal belongings left behind following your departure. An administration fee, together with any postage or courier costs, may be charged before items are returned. Perishable items will be disposed of immediately and unclaimed property may be disposed of after 30 days.
5.7. Bed linen and towels are professionally laundered. Guests must not wash these items. Additional charges may apply where linen or towels have been washed, damaged or stained beyond normal use.
6.1. Unless otherwise stated, the booking price includes final housekeeping, heating, electricity, gas, water, internet access and digital television.
6.2. We are not responsible for interruptions to utilities or services outside our reasonable control.
6.3. Complimentary internet access is provided for guests’ convenience. Whilst we will make reasonable efforts to ensure the service is available, we cannot guarantee uninterrupted access, connection speeds or compatibility with guests’ devices and shall not be liable for interruptions beyond our reasonable control.
7.1. Your booking is for serviced accommodation only and does not create a tenancy or any rights of occupation beyond the agreed booking period.
7.2. Where reasonably necessary, House of Luchini, the property owner or authorised contractors may enter the property for inspections, maintenance, servicing, repairs or emergencies. Wherever practicable, reasonable notice will be given.
7.3. Only guests included on the booking confirmation may stay overnight unless otherwise agreed by House of Luchini in writing.
7.4. To respect neighbouring residents, guests must keep noise to a minimum between 10:00 pm and 8:00 am.
8.1. Whilst we make every effort to ensure photographs and descriptions are accurate, furnishings, décor and layouts may vary slightly.
9.1. Smoking, vaping and the use of e-cigarettes are strictly prohibited inside all properties and communal indoor areas. Where there is evidence of smoking or vaping inside the property, guests may be charged the reasonable costs of specialist cleaning, deodorising, repairing any resulting damage and any associated loss of income where the property cannot be re-let.
9.2. Pets are only permitted in designated pet-friendly properties and must be declared before arrival. Additional pet fees may apply.
9.3. The property is for residential accommodation only. Parties, events, gatherings or any activity likely to disturb neighbours or increase visitor traffic are strictly prohibited unless agreed in writing. Breaches may result in immediate termination of the booking without refund.
9.4. Illegal, immoral or inappropriate use of the property or internet connection is strictly prohibited.
10.1. We make every effort to ensure the accuracy of property information but cannot guarantee that descriptions are entirely free from error.
10.2. We are not responsible for loss, theft or damage to guests’ personal belongings.
10.3. We are not liable for events outside our reasonable control, including but not limited to severe weather, natural disasters, pandemics, industrial action, terrorism or utility failures.
10.4. If circumstances beyond our reasonable control make the booked property unavailable, we reserve the right to relocate guests to comparable accommodation where reasonably possible. If suitable alternative accommodation cannot be provided, our liability shall be limited to a refund of the amount paid for the affected booking.
10.5. Nothing within these T&Cs excludes or limits liability where such exclusion would be unlawful, including liability for death or personal injury caused by our negligence.
11.1. Companies booking accommodation remain responsible for the actions of all occupants and agree to indemnify House of Luchini against losses arising from the booking.
11.2. Our total liability for corporate bookings shall not exceed the amount paid for the relevant booking except where prohibited by law.
12.1. We may amend these T&Cs from time to time.
12.2. We reserve the right to refuse or decline any booking.
12.3. Breaches of these T&Cs may result in immediate termination of the booking without refund.
12.4. These T&Cs create rights and obligations only between you and House of Luchini.
12.5. If any provision is found unenforceable, the remaining provisions shall remain in force.
12.6. Any delay in enforcing these T&Cs shall not prevent us from enforcing them later.
12.7. These T&Cs are governed by the laws of England and Wales, and the English courts shall have exclusive jurisdiction.
13.1. We collect only the personal information necessary to administer your booking and comply with legal obligations.
13.2. Your information is stored securely and will only be shared where necessary to provide our services or where required by law.
13.3. Full details of how we collect, use and protect your personal information can be found in our Privacy Policy available on our website.
14.1. Rates and availability are only guaranteed at the time they are quoted unless otherwise confirmed.
14.2. A pre-authorisation may be taken against the lead guest’s payment card before or during the stay to cover damage, loss, missing items or additional cleaning.
14.3. Provided no deductions are required, any pre-authorisation will be released following check-out. The time taken for funds to become available will depend upon your card provider.
15.1. All prices are quoted in Pounds Sterling (GBP) and include VAT where applicable.
15.2. Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment must be made in accordance with the booking confirmation.
15.3. Confirmed bookings will not be affected by subsequent price changes unless amended by the guest.
16.1. Guests should check their booking confirmation immediately and notify us of any errors within 24 hours.
16.2. We will make reasonable efforts to accommodate amendments, subject to availability.
16.3. Extensions are subject to availability and must be agreed before the existing booking ends.
16.4. An administration fee may apply to booking amendments.
16.5. Where necessary, we may offer an alternative property or refund in accordance with these T&Cs.
17.1. Cancellation requests must be submitted in writing.
17.2. Direct bookings of fewer than 30 nights:
17.3. Direct bookings of 30 nights or more are subject to the cancellation terms agreed at the time of booking.
17.4. Non-refundable bookings remain non-refundable.
17.5. OTA bookings are subject to the cancellation policy selected on the relevant booking platform.
17.6. Refunds will be processed to the original payment method.
18.1. A non-refundable deposit may be required to secure the booking.
18.2. A refundable security deposit may be pre-authorised on the lead guest’s payment card prior to departure and released following check-out, provided no damage, additional cleaning, missing items or other charges are identified.
18.3. Cancellation terms for long-term stays will be confirmed at the time of booking.
